KARA AI · DISCORD INTELLIGENCE
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HELP THAT LEADS TO A SOLUTION

Find the cause.
Apply the right fix.

Start with the known solutions below. If the problem continues, open a Discord ticket with the requested details so the support team can reproduce it without asking the same questions again.

⌕8 guides
CHOOSE THE RIGHT PATH

Three types of support,
one clear destination.

Use self-service for common problems, your account center for identity and plan access, or a private Discord ticket for cases that require staff review.

01 · SELF SERVICE⌕

Known solutions

Fast checklists for login, permissions, AI, FiveM and interface issues.

Browse guides →
02 · ACCOUNT◎

Account and plans

Review linked Discord identity, managed servers, security and plan assignment.

Open account center →
03 · PRIVATE TICKET↗

Staff-assisted support

For reproducible bugs, payment issues and cases that require private logs.

Open KARA Community →
LIVE STATUS

Real system status,
not a static claim.

These three indicators are read directly from the same control flags the panel uses — not a hardcoded "all systems operational" message.

WEBSITE

Operational

Panel and public pages are responding normally.

BOT

Operational

KARA is active and responding to commands on Discord.

AI SERVICE

Centrally managed

KARA automatically manages the service required to answer requests.

COMMON PROBLEMS

Try these before
opening a ticket.

Open a guide to see the likely cause and the shortest safe fix. Never post bot tokens, passwords, API keys or payment details in a public channel.

01
Discord sign-in returns an errorOAuth callback, wrong account or expired permission
＋

Likely cause

The domain callback may not match Discord Developer Portal, the browser may use another Discord account, or the saved session may be stale.

What to do

  1. Sign out from KARA and Discord in the browser.
  2. Verify the callback is exactly https://karaai.com.tr/auth/discord/callback.
  3. Sign in again with the account that has Manage Server permission.
02
KARA is offline or cannot manage the serverRole hierarchy, permissions or a temporary outage
＋

Likely cause

The KARA role may sit below the role it needs to manage, a required permission may be missing, or KARA may be temporarily offline.

What to do

  1. Check whether KARA shows online (green) in your server’s member list.
  2. Move the KARA role above the roles it needs to manage.
  3. Reopen the installation center and review missing permissions.
  4. If KARA stays offline for more than a few minutes, check the live status on this page or open a ticket.
03
KARA AI does not answerDaily limit, plan access or a busy moment
＋

Likely cause

You may have reached your daily AI message limit, your current plan may not include KARA AI chat, or the AI provider may be briefly busy.

What to do

  1. Wait a minute and send the request again — this is often a brief spike in demand.
  2. Check the live AI provider status on this page.
  3. Confirm your plan includes KARA AI chat (the Free plan does not).
  4. If it keeps failing, open a ticket with the exact message and time.
04
My server is missing from installationManage Server permission or Discord guild cache
＋

Likely cause

KARA only lists servers where Discord confirms ownership or Manage Server permission.

What to do

  1. Confirm you own the server or have Manage Server.
  2. Use Refresh Discord permissions on the dashboard.
  3. Sign out and back in if the permission was granted recently.
05
Panel changes are not savedExpired session, stale page or missing authorization
＋

Likely cause

The browser may have an old CSRF token, the session may have expired, or your Discord permission may have changed.

What to do

  1. Copy unsaved text before refreshing.
  2. Refresh the page and sign in again if requested.
  3. Confirm your live Discord permission has not been removed.
06
FiveM Bridge cannot connectBridge secret, resource version or your own firewall
＋

Likely cause

Your FiveM resource may be using a different bridge secret than the one shown in the panel, may be out of date, or your own server firewall may be blocking the request.

What to do

  1. Compare your resource’s bridge secret with the one shown in the panel (never paste it in public chat).
  2. Update the FiveM bridge resource to the latest version.
  3. Confirm your own server firewall or host allows outbound HTTPS requests.
  4. If it still fails, open a ticket with your server ID and the error you see.
07
Plan or license is not reflectedWrong account, server assignment or payment record
＋

Likely cause

The purchase may belong to another Discord account or may not yet be assigned to the intended server.

What to do

  1. Check the active Discord account in Profile.
  2. Open Plans and verify the assigned server.
  3. If payment completed, open a private billing ticket with the transaction reference.
08
The interface looks broken or outdatedBrowser cache, old assets or unsupported zoom
＋

Likely cause

The browser may keep an older CSS file after an update or page zoom may be far from 100%.

What to do

  1. Press Ctrl+F5 for a hard refresh.
  2. Set browser zoom to 100%.
  3. Try a private window; if it works, clear site data for karaai.com.tr.
IF THE PROBLEM CONTINUES

Open one complete ticket.

Join KARA Community, go to the support area and choose the category that matches your problem. Keep one issue in one ticket so the timeline remains clear.

Open Discord support ↗
INCLUDE THESE DETAILS
✓ The page/module and exact action✓ Full error text and screenshot✓ Browser, Windows/VDS and bot version✓ What you already tried! Do not send tokens, passwords or API keys